Privacy Policy

This policy sets out how we use and protect any personal information that you give us when you use this website. If you have any questions about this policy or do not agree with it, please contact our customer services department using the Contact Us page.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

What information do we collect?

In general, you can use this website without giving us any information. However in certain circumstances (e.g. completing online application forms) we will collect and store all the personal information that you enter and submit to us.

Our website uses Google Analytics cookies. A cookie is a small file that is stored on your hard drive or browser. These cookies help us to personalise your web experience and to improve our site, however they do not allow us to collect personally identifiable information about you. They allow us to count the number of visitors and see how visitors move around our site when they use it. - click here to find out more.

What do we do with the information we collect?

We use this information to provide you with a better service, and in particular for the following reasons:

  • to process your application for insurance;
  • to assess financial and insurance risks;
  • to manage your insurance policy, including underwriting and claims administration;
  • internal record keeping;
  • to improve our products and services;
  • to follow up as part of our customer care procedures;

We may contact you by email, telephone, fax or mail, unless you have registered with the appropriate Preference Service.

Controlling your personal information

We will not sell, distribute or lease your personal information outside of British Insurance, unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Direct Marketing

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. We may send you such information by mail, telephone or fax, unless you have registered with the appropriate Preference Service. When you provide us with information, you will be given the option to let us know that you do not want your information used for direct marketing purposes. If you request this option, we will not send you any direct marketing.

You can change your mind at any time by contacting:

Data Protection Officer,
Paymentshield Limited,
Paymentshield House,
Wight Moss Way,

Email Marketing

We would also like to provide you with the information above by email. However, we appreciate that email "spam" has become a problem in recent years.

If you are a British Insurance policy holder, we may send you information on our range of products by email, unless you ask us not to do so. Otherwise, when you provide us with personal information, we will ask you whether or not you are happy for us to send you this kind of information by email.

If you decide at any time that you no longer wish to receive marketing emails from us then you must notify us. Please visit our Contact Us page for contact details. Once you have successfully unsubscribed we will no longer contact you via email for marketing purposes.

How to get copies of or amend the information we have collected

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Data Protection Officer,
Paymentshield Limited,
Paymentshield House,
Wight Moss Way,

If you think any information we have about you is incorrect or incomplete, please write to us as soon as possible. We will correct or update any information as soon as possible.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. We use encryption when collecting or transferring sensitive data such as credit card information.


We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.